Step-by-Step: What Can I do in the Ostrom App?

Written by Laura
June 15, 2026

Managing Everything in the Ostrom App

The Ostrom App gives you full control over your energy contract: track consumption, submit meter readings, adjust your monthly deposit, and manage your account – all in one place, no waiting around.

📱 Available for iOS and Android.

🚀 Why Use Self-Service?

With self-service, you handle things instantly and save time. You stay in control of your contract – and we can focus on the requests that need more attention.

💡 There's a lot you can do directly in the Ostrom App without waiting for our support team, for example:

• Rewards: View referrals

• Account: Change password, manage push notifications, update personal details, request a security code via SMS, change language

• Contract: Change contract name, create an additional contract, submit a cancellation, edit billing address, view current and past prices

• Meter reading: Submit and view meter readings

• Payments: Change payment method, adjust monthly deposit, view payments, view and download invoices, update payout details

💶 Adjust Monthly Deposit

Ostrom App: Home/More → Payments → Adjust deposit

No app access? Send us the amount you'd like in the chat – we'll update it for you.

💡 The monthly deposit can only be adjusted for SimplyFair, SimplyFair12, SimplyFair24, or SimplyDynamic Monthly. The SimplyDynamic plan has no deposit – we issue a monthly invoice instead.

🧾 Download Invoices

Ostrom App: Home/More → Payments → Invoices

We also send every invoice automatically to your email as a PDF.

💳 Change Payment Method

Ostrom App: Home/More → Payments → Change payment method

Available payment methods:

• SEPA direct debit – the amount is automatically debited from your account

• Manual bank transfer – you transfer the amount yourself. A few days before the due date, you'll receive our bank details by email.

No app access or international IBAN? Send us your IBAN and account holder name – we'll take care of the change.

💸 Update Payout Details

You can now update your payout details directly in the Ostrom App – so refunds go straight to the right bank account.

Ostrom App: More → Payments

Enter your account holder name and IBAN, then tap Confirm.

📊 Submit Meter Reading

Ostrom App: Home → Add meter reading

Please note:

• For new contracts, submissions are only possible from the delivery start date.

• Error message? Send us a screenshot.

• Submitted the wrong reading? Send us the correct reading including the date.

When Do I Need to Submit a Meter Reading?

Only if you don't have a smart meter – or if we haven't received consumption data from your metering point operator yet.

With a smart meter, manual submissions are usually not needed. We automatically receive a meter reading from your metering point operator at the end of each month.

📄 View Price and Tariff Details

Ostrom App: More → Contract → Price

No app access? Reach out via chat or the contact form.

🔐 Enable Face ID / Touch ID

Ostrom App: More → Account

Login issues? Get in touch via chat or the contact form with a short description of what's not working.

📦 Moving with Ostrom

Ostrom App: More → Contract → Move with Ostrom

Depending on your app version, the flow may also start via:

• Contract dropdown at the top (address) → Move

• More → Contract → Cancel contract → Move → Stay with Ostrom

In the self-service flow, you can enter your new address and set up a new contract for your new home.

❌ Cancel Contract

Ostrom App: More → Contract → Cancel contract

Special cancellation or no app access? Send us the reason for cancellation and your preferred cancellation date.