There is a meter reading that I do not recognize. What should I do?

Written by Laura
May 21, 2026

📡 We receive your meter reading automatically

As your electricity supplier, we're in regular contact with your metering point operator – the company responsible for your meter. They share your meter reading with us directly, so you don't have to worry about it.

🔢 What happens if no meter reading is available?

If we don't receive a current reading, we'll either create an estimate or request the reading from your metering point operator.

📸 Is the meter reading incorrect?

Just send us a photo of your meter via chat. We'll check the value and correct it if needed.