# I cannot submit my meter reading. What should I do?

Written by Karl Villanueva  
May 21, 2026

If you cannot enter your meter reading, there may be three common reasons:

# 📱 1. Your Ostrom App (iOS & Android) is not up to date

Please check that you have the latest version of the Ostrom app installed on your [iOS](https://app.eu.adjust.com/e1vudn0) or [Android](https://app.eu.adjust.com/e1vudn0) device. Older versions may cause issues when entering your meter reading.

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# ⏳ 2. Your supply has not started yet

You can only enter your meter reading from the first day of your electricity supply. Please wait until that day and try again.

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# ⚖️ 3. Plausibility check due to unusual readings

If your meter reading is significantly higher or lower than expected, it will automatically go through a plausibility check in our system.

In this case, your reading will be reviewed manually. You do not need to do anything.

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# 📷 Not sure if your reading is correct?

If you are uncertain whether your meter reading is accurate, simply send us a photo of your meter [via chat](/content/kontakt/index.html). We’ll take care of the rest!