# Can I receive documents via post?

Written by Johanna Bauch  
August 21, 2025

We do not use unnecessary paper and therefore do **not send anything by post!**

**As a digital electricity provider, we communicate only by e-mail or chat!** This is also stated in our General Terms and Conditions **[(T&C)](/content/terms-and-conditions/index.html)** under point 1.9: "How does communication with Ostrom work?"