Registration Issues & How to Resolve Them

If your registration wasn’t successful, don’t worry! Here, you'll find answers to common questions and guidance on how to resolve any issues with your registration. Follow these steps to ensure your details are accurate and get your service up and running smoothly.

Common Registration Questions

• Why was my registration unsuccessful?
• What should I do if my registration details are incorrect?
• What is a handover protocol (Übergabeprotokoll) and what is it for?
• What should I do if I’m moving into a new property where the electricity contract is still under someone else’s name?
• How can I update my registration details if they’re incorrect?
• What should I do if I don’t know the name of my previous energy supplier?
• What happens if my registration is rejected again?