Meter

Not sure about your meter or Zählernummer? Read more here.

Articles

• Where can I find my electricity meter?
• Where can I find my meter ID or meter number (Zählernummer)? The meter ID is the only important info you need to sign up.
• Do I need a new electricity meter when I switch to Ostrom?
• I added a wrong meter reading - how can I correct it?
• What is a meter reading?
• How can I set up a contract for an additional meter?
• What should I do if my electricity meter is broken?
• Who is responsible for meter readings? Someone knocked on my door and asked for my signature.
• How often do I need to submit my meter reading?
• I cannot submit my meter reading. What should I do?
• I received a letter asking for a meter reading. What should I do?
• Who is my metering point operator?
• Is my load profile meter (Lastgangzähler) compatible with the dynamic tariff?
• Is my Discovergy meter compatible with the dynamic tariff?
• Why can't I see the “Add meter reading” option in the Ostrom app?
• What should I do if I’m not at home to read my electricity meter for the annual or final invoice?
• Why can't I enter my meter reading?
• I don’t have any electricity – what should I do? No electricity? Here's what to do
• Why was my entry in the meter reading form not accepted?
• How do I submit my meter reading?
• There is a meter reading that I do not recognize. What should I do?
• Do I need to submit my meter reading after cancellation? Explains how to submit your final meter reading after cancelling, depending on whether you're on the SimplyFair or SimplyDynamic tariff.