Payments | Ostrom Help Center
Payments
If you have questions about payment methods and calculations, see here.
By Karl and 4 others 5 authors 23 articles
- What's a monthly deposit (Abschlag) and what do I need to know about it?
- When is my deposit due?
- How can I adjust my monthly deposit?
- I can't set my deposit to the desired amount.
- What payment options does Ostrom offer?
- How can I change my payment method?
- Where can I find my monthly invoice?
- How is my monthly deposit calculated at Ostrom?
- Where can I find my past payments or payment history?
- What happens if I use more or less electricity than estimated?
- Does Ostrom offer any discounts? We do not offer discounts, because they almost always come with a catch. Our goal is to stay fully transparent and provide your electricity-at-cost with a simple monthly fee.
- Can I use a non-German or international IBAN?
- Can I set up a payment plan?
- When do I get my invoice?
- When will I receive my referral bonus? If you invite someone to Ostrom with your referral code, you may receive a referral bonus once the referral is confirmed.
- How does Ostrom's price compare to other energy providers on price comparison websites?
- I have received a contact from a collection company. Why? (Inkasso)
- Why do I receive a "friendly payment reminder" every month, and is there a way to deactivate it?
- Will my referral bonus be credited to my upcoming deposit?
- What is a Base Fee Discount (Grundpreisrabatt)?
- Why do I see a red (negative) estimated balance in the app?
- How to Update Your Payout Details Explains how to update your bank account details for refunds directly in the Ostrom App via More → Payments.
Reduced Grid Charges Under Section 14a EnWG
Requirements, Application, and Payout: What You Need To Know 💡⚡