# Payments

If you have questions about payment methods and calculations, see here.

By Karl and 4 others 5 authors 23 articles

- [What's a monthly deposit (Abschlag) and what do I need to know about it?](https://support.ostrom.de/en/articles/7035160-what-s-a-monthly-deposit-abschlag-and-what-do-i-need-to-know-about-it)
- [When is my deposit due?](https://support.ostrom.de/en/articles/7036644-when-is-my-deposit-due)
- [How can I adjust my monthly deposit?](https://support.ostrom.de/en/articles/7036614-how-can-i-adjust-my-monthly-deposit)
- [I can't set my deposit to the desired amount.](https://support.ostrom.de/en/articles/7908024-i-can-t-set-my-deposit-to-the-desired-amount)
- [What payment options does Ostrom offer?](https://support.ostrom.de/en/articles/7036617-what-payment-options-does-ostrom-offer)
- [How can I change my payment method?](https://support.ostrom.de/en/articles/7036628-how-can-i-change-my-payment-method)
- [Where can I find my monthly invoice?](https://support.ostrom.de/en/articles/7036645-where-can-i-find-my-monthly-invoice)
- [How is my monthly deposit calculated at Ostrom?](https://support.ostrom.de/en/articles/7036500-how-is-my-monthly-deposit-calculated-at-ostrom)
- [Where can I find my past payments or payment history?](https://support.ostrom.de/en/articles/7037688-where-can-i-find-my-past-payments-or-payment-history)
- [What happens if I use more or less electricity than estimated?](https://support.ostrom.de/en/articles/7036649-what-happens-if-i-use-more-or-less-electricity-than-estimated)
- [Does Ostrom offer any discounts? We do not offer discounts, because they almost always come with a catch. Our goal is to stay fully transparent and provide your electricity-at-cost with a simple monthly fee.](https://support.ostrom.de/en/articles/5457654-does-ostrom-offer-any-discounts)
- [Can I use a non-German or international IBAN?](https://support.ostrom.de/en/articles/8140576-can-i-use-a-non-german-or-international-iban)
- [Can I set up a payment plan?](https://support.ostrom.de/en/articles/8141441-can-i-set-up-a-payment-plan)
- [When do I get my invoice?](https://support.ostrom.de/en/articles/8142122-when-do-i-get-my-invoice)
- [When will I receive my referral bonus? If you invite someone to Ostrom with your referral code, you may receive a referral bonus once the referral is confirmed.](https://support.ostrom.de/en/articles/8334434-when-will-i-receive-my-referral-bonus)
- [How does Ostrom's price compare to other energy providers on price comparison websites?](https://support.ostrom.de/en/articles/8922988-how-does-ostrom-s-price-compare-to-other-energy-providers-on-price-comparison-websites)
- [I have received a contact from a collection company. Why? (Inkasso)](https://support.ostrom.de/en/articles/8923001-i-have-received-a-contact-from-a-collection-company-why-inkasso)
- [Why do I receive a "friendly payment reminder" every month, and is there a way to deactivate it?](https://support.ostrom.de/en/articles/9361118-why-do-i-receive-a-friendly-payment-reminder-every-month-and-is-there-a-way-to-deactivate-it)
- [Will my referral bonus be credited to my upcoming deposit?](https://support.ostrom.de/en/articles/9735980-will-my-referral-bonus-be-credited-to-my-upcoming-deposit)
- [What is a Base Fee Discount (Grundpreisrabatt)?](https://support.ostrom.de/en/articles/13462258-what-is-a-base-fee-discount-grundpreisrabatt)
- [Why do I see a red (negative) estimated balance in the app?](https://support.ostrom.de/en/articles/13608899-why-do-i-see-a-red-negative-estimated-balance-in-the-app)
- [How to Update Your Payout Details Explains how to update your bank account details for refunds directly in the Ostrom App via More → Payments.](https://support.ostrom.de/en/articles/15504942-how-to-update-your-payout-details)

[**Reduced Grid Charges Under Section 14a EnWG**](https://support.ostrom.de/en/collections/18060089-reduced-grid-charges-under-section-14a-enwg)

Requirements, Application, and Payout: What You Need To Know 💡⚡

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- [Section 14a EnWG: important questions about reduced grid charges](https://support.ostrom.de/en/articles/13460297-section-14a-enwg-important-questions-about-reduced-grid-charges)