support.ostrom.de

Copyright (c) 2023, Intercom, Inc. (legal@intercom.io) with Reserved Font Name "Inter". This Font Software is licensed under the SIL Open Font License, Version 1.1.Copyright (c) 2023, Intercom, Inc. (legal@intercom.io) with Reserved Font Name "Inter". This Font Software is licensed under the SIL Open Font License, Version 1.1. Skip to main content

\ \ Tariffs & Terms\ \ All about our electricity tariffs, prices, contract period and more.\ \ 5 authors19 articles](https://support.ostrom.de/en/collections/3847640-tariffs-terms) \ \ Sign Up & Switching\ \ Here’s where you’ll learn how to sign up, estimate your usage, and what to keep in mind for the 24h supplier switch starting June 6, 2025.\ \ 4 authors32 articles](https://support.ostrom.de/en/collections/3847642-sign-up-switching) \ \ Registration Issues & How to Resolve Them\ \ If your registration wasn’t successful, don’t worry! Here, you'll find answers to common questions and guidance on how to resolve any issues with your registration. Follow these steps to ensure your details are accurate and get your service up and running smoothly.\ \ 2 authors7 articles](https://support.ostrom.de/en/collections/10604256-registration-issues-how-to-resolve-them) \ \ Moving\ \ If you moved recently, find most questions you may have here.\ \ 2 authors3 articles](https://support.ostrom.de/en/collections/3847645-moving) \ \ Meter\ \ Not sure about your meter or Zählernummer? Read more here.\ \ 5 authors22 articles](https://support.ostrom.de/en/collections/3847648-meter) \ \ Green Energy\ \ Curious about our sustainability credentials? See more here.\ \ 1 author9 articles](https://support.ostrom.de/en/collections/3847652-green-energy) \ \ Referrals\ \ Want to know how our referral program works? See here.\ \ 3 authors6 articles](https://support.ostrom.de/en/collections/3847656-referrals) \ \ Payments\ \ If you have questions about payment methods and calculations, see here.\ \ 5 authors23 articles](https://support.ostrom.de/en/collections/3847657-payments) \ \ Cancellation\ \ We’d be sad to see you go, but that’s part of our one flexible tariff promise.\ \ 2 authors4 articles](https://support.ostrom.de/en/collections/3847660-cancellation) \ \ App\ \ Find anything about our amazing all-in-one Ostrom app here!\ \ 1 author3 articles](https://support.ostrom.de/en/collections/3847664-app) \ \ Smart Integrations\ \ Smart EV Charging, Smart Heating, Solar & Battery Storage\ \ 5 authors19 articles](https://support.ostrom.de/en/collections/13347993-smart-integrations) \ \ Virtual Power Plant (VPP)\ \ Explore everything about Ostrom's Virtual Power Plant (VPP), how it works, and much more!\ \ 3 authors19 articles](https://support.ostrom.de/en/collections/9176056-virtual-power-plant-vpp) \ \ Data Privacy\ \ See how Ostrom handles your data and how you can ask for data deletion requests.\ \ 1 author2 articles](https://support.ostrom.de/en/collections/3879395-data-privacy) \ \ Price Adjustment\ \ See how our flexible and variable tariff works and how you are notified.\ \ 2 authors5 articles](https://support.ostrom.de/en/collections/3879459-price-adjustment) \ \ Smart Meter\ \ What is a smart meter? Does Ostrom offer smart meter? Find out more here.\ \ 4 authors21 articles](https://support.ostrom.de/en/collections/5315373-smart-meter) \ \ Store\ \ Find anything about our Ostrom Store.\ \ 1 author3 articles](https://support.ostrom.de/en/collections/8400919-store) \ \ Ostrom x Partner\ \ Here you’ll find all the information about our partnerships (such as with E3/DC) and how you can benefit from them.\ \ 2 authors11 articles](https://support.ostrom.de/en/collections/10023986-ostrom-x-partner)